Return & Exchange Policy

 At Elvoria Noire, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

For Demifine ® :           

       .    You can raise a return request within 2 days of the delivery of the order. 

       .    Return of Products purchased under Buy 1 Get 1 or other related offers would                          be eligible for refund to Elvoria Noire Wallet.

       .    Items sold at a strike-through or discounted price (without applying a coupon)                          are eligible for return.

      .  For product returns, please ensure that all freebies received                             with the order are returned along with the product

Return Conditions :                                                                    

       .     Items must be unused, with original packaging and tags intact.

       .     An unboxing video is required to process any claims for missing items in your                           order. Please ensure you record the package being opened from the sealed                               state for your claim to be considered.


Initiating a Return Request :

      

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

  1. Sign in to your account https://account.elvorianoire.com:
  2. In the "Email" field, enter your email address, and then click "Continue".
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click "Request return" for the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click "Request return".

 

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.


Refunds :

         .  Refunds are processed in 7–10 working days as per RBI guidelines, following item                     pickup and verification.

         .  Prepaid orders : Refunded to original payment method.

         .  COD orders : Refunded to UPI or bank account provided by you.


Non-Returnable Items : 

         .  Custom-made or personalized Jewellery.

         .  Goodbye sale or clearance products (as mentioned on product page).


Exchange Policy – Within 10 Days

  Issue Faced Exchange Process
Damaged Item Exchange with same item
Wrong Item Received Exchange with same item
Size Issue Exchange with same variant item


         .   If the exact item is not available, our team will assist you with the closest                           available variant or process a refund.


Initiating an Exchange Request :

       1.  Go to the Return/Exchange section on the Elvoria Noire website, or follow this                          link :  https://returns.elvorianoire.com/login

       2.  Enter your Elvoria Noire Order ID and Contact Number. Ensure the Order ID is                          correctly entered, beginning with #EN1759.

       3.  Choose the specific items from your order that you wish to exchange.

4.  Provide Required Information :

         .  Specify an exchange reason.

         .  Upload at least two images of the items.

         .  Enter your pickup address and preferred date.

       1.  Choose whether you want an exchange for the same item or for a different                                size/color.

       2.  Review all provided information and finalize your exchange request.