Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or shop on https://elvorianoire.com.

PERSONAL INFORMATION WE COLLECT
When you visit our Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and selected cookies stored on your device. As you browse our Site, we may also collect information about the pages and products you view, the websites or search terms that referred you to us, and how you interact with our Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device or computer that may contain an anonymous unique identifier. For more information about cookies and how to disable them, please visit All About Cookies.
  • Log files: These record activities on our Site and may collect information such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
  • Web beacons, tags, and pixels: Electronic technologies used to collect information about how you browse and interact with our Site.

When you place an order or attempt to place an order through our Website, we also collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We do not store your credit card details or other payment information on our servers. We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

You are responsible for ensuring that the personal information or sensitive personal data and information you provide to us is accurate, complete, and authentic. We shall not be responsible for the authenticity or accuracy of any information supplied by you.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to process and fulfil orders placed through our Site. This includes processing payments, arranging shipping, and sending invoices and/or order confirmations.

We may also use your Order Information to:

  • Communicate with you regarding your orders, products, services, or enquiries;
  • Screen orders for potential risks, fraud, or other unauthorized activities; and
  • Where permitted and in accordance with your preferences, provide you with information, updates, or promotional communications about our products and services.

We use the Device Information we collect to help detect and prevent potential risks and fraudulent activities, including by analyzing information such as your IP address. We also use this information to improve and optimize our Site, understand how customers browse and interact with it, analyze website performance, and measure the effectiveness of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third-party service providers who assist us in operating our business and providing our services, as described in this Privacy Policy.

For example, we use Shopify to operate our online store and process orders. You can learn more about how Shopify collects and uses Personal Information in its Privacy Policy.

We may also use Google Analytics to understand how visitors use and interact with our Site. For more information about how Google handles Personal Information, please refer to its Privacy Policy. You can also opt out of Google Analytics by using Google’s Analytics Opt-out tool.

We may also disclose your Personal Information when required or permitted by applicable laws and regulations, in response to a subpoena, court order, search warrant, or other lawful request for information, or when necessary to protect our legal rights, property, safety, or the rights and safety of others.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with personalized advertisements, promotional content, or marketing communications that we believe may be relevant to your interests.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page on online advertising.

You may opt out of personalized or targeted advertising through the following platforms:

You may also be able to opt out of certain interest-based advertising services through the Digital Advertising Alliance’s Opt-Out Portal.

DO NOT TRACK

Please note that our Site does not currently respond to or alter its data collection and usage practices when it receives a “Do Not Track” signal from your browser.

YOUR RIGHTS

Before creating an account or providing us with your Personal Information, including any sensitive personal data or information, you have the right to choose whether or not to provide such information and whether to give us consent to collect and use it.

However, please note that if you choose not to provide certain information or withhold the required consent, we may, at our sole discretion, be unable to provide certain goods or services to you.

If you are a resident of the European Economic Area (EEA), you may have the right to access the Personal Information we hold about you and request that it be corrected, updated, or deleted, subject to applicable laws and regulations.

To exercise these rights, please contact us using the contact details provided below or email us at support@elvorianoire.com with the subject line “Review/Changes of My Personal Data.”

Additionally, if you are a resident of the European Economic Area (EEA), we process your Personal Information where necessary to fulfil our contractual obligations to you, such as when you place an order through our Site, or where necessary for our legitimate business interests as described in this Privacy Policy.

Please also note that your Personal Information may be transferred to and processed in countries outside the European Economic Area, including Canada and the United States. Where required by applicable law, we will take appropriate measures to ensure that such transfers are carried out in accordance with applicable data protection requirements.

If you would like to review any Personal Information you have provided to us, or request that your Personal Information, or any part of it, be corrected, updated, or deleted, please contact us using the contact details provided below or email us at support@elvorianoire.com with the subject line “Review/Changes of My Personal Data.”

We will review your request and make the necessary changes within 60 days of receiving your written communication, subject to applicable laws and regulations.

You may withdraw your consent to the collection and use of your Personal Information at any time. To withdraw your consent, please submit a written request using the contact details provided below or email us at support@elvorianoire.com with the subject line “Withdrawal of Consent for My Personal Data.”

We will process your request and make the necessary changes within 60 days of receiving your written communication, subject to applicable laws and regulations. Please note that withdrawing your consent may affect our ability to provide certain goods or services, and we reserve the right, at our sole discretion, to discontinue or limit such goods or services where permitted by law.

DATA RETENTION

When you place an order through our Site, we may retain your Order Information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal and regulatory obligations, resolve disputes, and maintain appropriate business records, unless you request its deletion and we are not legally required to retain it.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal and regulatory requirements. Any updates will be posted on this page, and we encourage you to review this Privacy Policy periodically.

AGREEMENT TO RECEIVE COMMUNICATIONS

By accepting these Terms of Service, you consent to receive communications from us through various channels, including in-app messages, SMS (Short Message Service), RCS (Rich Communication Services), email, promotional and marketing calls, and newsletters.

These communications may relate to your account registration, transactions conducted through our Website, promotional campaigns, service updates, special offers, and other relevant information from us or, where applicable, our third-party partners. Where required by applicable law, you may opt out of promotional communications at any time.

CONTACT US

For more information about our privacy practices, if you have any questions, concerns, or complaints, please contact us at support@elvorianoire.com

[RB1]Added as provided under Rule 5(6) of IT Rules 2011.

[RB2]As per Rule 5(7) of IT Rules 2011.

[RB3]Added to comply with Rule 5(6) of IT Rules 2011.

[RB4]Added as per Rule 5(7) of IT Rules 2011.